Manage Customer relations / Service Orders, Calls, RMA and more.

Manage your “repair and returns” and ensure happy customers.
NG 365 has full return material (RMA) system, including quoting, Third-party labor and event tracking as well as financial management.
NG 365 solves problems common with typical RMA systems.
• Includes true serial number control and separate management of returns inventory.
• Flexibility in handling multiple items and advance unit replacement.
• Rich RMA detail, including receipt and re-ship information.
• Comprehensive failure and repair reporting including failure and repair coding.
• RMA stock managed separately from inventory.
• Supports advance replacement items and returning repaired items to stock.
Provide managers real-time access to critical performance information.
• Data center overview to track material as it flows through the repair process.
• Rich summary information to manage turnaround times. • Detailed real-time performance metrics including.
std. deviation for RMA turnaround time..

NG 365 NG 365 provide with Service Agreements module for Customers and Organizations.
Service Agreements are typically contracts to provide on-site and/or phone support for a given company.
In Service Agreement you can define Agreement type, scope, events, pricing and number of calls and or events, start and expiration dates, Call create automation.
this module includes fully integrated warranty and product registration to make often overlooked tasks fast, simple and reliable.
Quickly find the information you need.
• Warranty and terms of coverage visibility online.
• quickly search records by customer, location, item, sales order, serial number, etc.
• Definable warranty starts and end dates.
• Link to rich site specific information.

In NG 365 Call / Scheduling Center you can create and schedule service calls with a single click including.
• Graphical view and drag-n-drop functionality makes scheduling service calls a snap.
• One click adds start/end dates in call, as well as, in the supplier/technician schedule.
• Right click on the appointment bar to print or email a call traveler, view and edit call details, site details, cancel appointments, and more…

Site management tools provide the ability to track customer, contact, product,related documents and event actions/history.
• Create / modify Site information.
• Manage site specific products / bills of material.
• Track site service history / RMA and repairs.
• automatically update site products uppon shipment.